Senior Network Engineer Zeta Technologies

Job Description
·          Provision different carriers as a customer or supplier.

·          Should have knowledge of RFC 3261, RFC 2833, RFC 3555, RTP, Wireshark, Firewall, IPSEC, VPN, LINUX, BGP, OSPF.

·          Fault Monitoring: Monitor top Destinations Frequently Monitor (ACD, ASR, PDD, Monitor CDR’s), all Zeta Network Components i.e. SBC, Switches, Routers, firewall Servers, PC’s and ensure 99.99% uptime.

·          Fault Reporting: If issue is reported take necessary steps, make manual test calls and via testing tool to reproduce/replicate scenario.

·          Fault Escalation: If issue is replicated then escalate with concerned carrier/Vendor, concerned team.

·          Fault Resolution: Take necessary actions to resolve the issue which includes escalation with business development team/Finance department/concerned carrier/Concerned Vendor.

·          Should be available on call 24x7x365

·          KPI: Turnaround time for a customer complaint logged in the subject.

·          A. Response time = 30 minutes

·          B. Fix/Restoration/handed to commercial time = 24 Hours

·          C. Resolution time = 72 Hours

·          Routing Plan(s): Can create, modify and delete routing plan for customers and should know how to set Least cost, Load shared and priority routing for different customers.

·          To effectively resolve complaints from different customers and to locate the faulty suppliers and reasons of calls failure and it’s troubleshooting.

·          Monitor inbound and outbound traffic passing through the system.

·          To communicate well and work with teams effectively.

·          Knowledge of ticket management system

·          Testing of different routes.

·          CDR Extraction

·          Must have Experience of configuring cisco switches/router and firewalls.

Skills
• Trouble Shooting, • Familiar with System, • Multitasking

Job Details
Industry: Information Technology
Functional Area: Operations
Total Positions: 1 Post
Job Shift: First Shift (Day)
Job Type: Full Time/Permanent
Job Location: Islamabad, Rawalpindi, Pakistan
Gender: No Preference
Minimum Education: Bachelors
Degree Title: Computer Engineer/BCS/BIT/Systems Engineer
Career Level: Experienced Professional
Minimum Experience: 2 Years (The candidate should have a clear understanding of OSI layers, IP protocols, Switching, Bridging, Routing (static and dynamic), Networking, IP addresses, Routing protocols (IGRP, EIGRP,OSPF and BGP), packet switched and circuit switched networks, VOI)
Apply Before: Apr 16, 2018
Posting Date: Mar 16, 2018

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